PRODUCTS, ORDERING AND DELIVERY INFORMATION
PRODUCTS
While we make every effort to stock our full range all of the time, on the odd occasion a product may be genuinely out of stock. In this case, we shall endeavor to replace the item/items with the next nearest match. If we cannot do this we shall contact you before despatching your order.
ALLERGIES
Due to the nature of goods, all our products are manufactured in an environment where nuts, nut oil, and other allergens are present. Therefore, we always recommend that people with allergies check our product information for allergen warnings and DO NOT consume such products if in doubt. Further information can be obtained from our customer service team and the customer can call us to confirm.
ORDERING
Once you have placed your order we shall ensure it is in stock, you will receive an email to confirm your order is being processed.
Please note Gift packs may vary from those shown online.
If the billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check all details accurately reflect your requirements. Should there be any discrepancies, please e-mail us at googlyfoodnz@gmail.com immediately. In order to amend an order it must not have already left our premises. Please note we do not advise recipients of impending deliveries. We are unable to accept responsibility for parcels after our various carriers have accepted these and risk will pass to you on dispatch.
We reserve the right to change or substitute the Products and packaging without prior notice. It may be necessary for us to substitute for an equal or higher priced item owing to the perishable nature of the Products and the fact that they are time-critical. If time is available, we will attempt to contact you.
Capacity to Contract
You are confirming by placing an order that you are not a minor & you are aged 18 or over and have the capacity to enter into a contract with us.
Payment
We accept payments through Stripe & Poli. These payment gateway platforms may be changed, As per our company requirements or any updates from the New Zealand Government. We will obtain a sanction from the relevant card company prior to dispatch and it is important for you to provide us with correct details including but not limited to name, account address, card number, issue number, issue date, and expiry date. We cannot accept liability for an order being delayed as a result of incorrect or invalid payment details being given to us.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in New Zealand dollars that you will pay. If you are ordering from a non-New Zealand mainland address, the appropriate exchange rate prevailing at the relevant time will apply.
In the unfortunate event that your payment card is used fraudulently to make a purchase with Googly Food, you as a consumer are entitled to cancel the said payment(s). If payment has already been made, you the consumer are entitled to a re-credit or to have all sums returned to you by the card issuer.
DELIVERY INFORMATION
Our online ordering service is available for delivery throughout New Zealand.
All orders will be ready for store pickup and delivery within Auckland next working day. Orders outside of Auckland will be delivered within 2-3 business days.
Please ensure you provide the correct email and phone number so we can pass this information to the delivery company.
Flat $9 delivery within Auckland. Courier charges outside Auckland will be displayed on the checkout page & calculated based on product weight and region.
We accept no liability for any loss or damage because of a delivery failure owing to the recipient not being available.
We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect. The delivery address must be a physical address and not a post box number to which no delivery will be made. Any deliveries to a business address shall be deemed to be completed if left at the reception area and a representative of that business signs a receipt.
During peak season time please ensure you read any additional information regarding delivery times on our website.
Delivery and Responsibility
At Googly Food, we partner with trusted third-party delivery services to ensure your order reaches you promptly. However, please note that Googly Food is not responsible for any damage or loss that may occur during the delivery process.
In the event that your parcel is lost, damaged, or delayed during transit, we are unable to offer any refunds or compensation. We recommend contacting the delivery service directly for assistance in resolving any delivery issues.
By placing an order with Googly Food, you agree to these terms regarding delivery and our limited responsibility in the event of parcel damage or loss.
Returns Policy
If the unfortunate event of your goods arriving damaged you must refuse delivery if the packaging seems damaged.
Make an unboxing Video for each parcel that you receive from Googly Food & after that ONLY contact us. Your unboxing video will ensure a fair, accurate, and successful claim.
It is your responsibility to return damaged items for us to investigate.
Cancelling the Order
Once you create an order it can’t be cancelled online. Please contact us and we’ll decide on a case-by-case basis.
Complaints (Direct)
If you have a complaint about any of our products you must put this in writing. Once we receive your complaint you shall be contacted within 48 hours. You shall be asked for evidence (unboxing video) to support your claim. It shall be thoroughly investigated and escalated to the necessary party.
TERMS AND CONDITIONS OF USE
Proprietorship information
We are Googly Food, operating online only, any reference to “we” or “us” or “our” shall be construed accordingly. We own and operate this website. “You” and “your” means a user of the registration service on this website.
PRIVACY AND SECURITY
We are firmly committed to and wish to protect your privacy and information and to provide a safe and secure site for electronic commerce transactions and as a result, have created this privacy and security policy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, e-mail address, telephone, etc.
Security of Transactions
Googly Food takes your security very seriously and will encrypt consumer data, such as debit or credit card numbers when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.
Use of your data
We can use your data to reach you again for remarketing and re-targeting for our promotional offers, new product launches, Coupons & any other activities related to marketing & re-marketing.